SHIPPING POLICY

1. Order Processing Time

All orders are processed within1–2 business days(Monday–Friday, excluding U.S. federal holidays: e.g., Thanksgiving, Christmas, New Year’s Day). Processing time includes order verification, inventory checks, and preparation for shipment.Pre-Order Items: For limited-edition or pre-order products (clearly marked on product pages), processing time aligns with the stated “Expected Ship Date” (typically 7–14 business days from order placement). We will send email updates if delays occur.Custom Orders: Made-to-order items (e.g., personalized sizing) require 3–5 business days of processing, confirmed at checkout.

2. Shipping Destinations

Currently, we offer shipping to all50 U.S. states, Puerto Rico, Guam, and the U.S. Virgin Islands. International shipping (e.g., Canada, Europe, Asia) is not available at this time—check back for future updates.

3. Shipping Methods & Delivery

TimelinesWe partner with USPS, UPS, and FedEx to offer flexible options. Delivery timelines startafter order processing is complete(not order placement).Shipping MethodDelivery TimelineService DetailsStandard Shipping3–5 business daysEconomy service; tracking includedExpedited Shipping2–3 business daysPriority delivery; signature confirmation optionalOvernight Shipping1 business dayNext-day delivery (orders must be placed by 12 PM ET for same-day processing)Note: Timelines are carrier estimates. Peak seasons (Black Friday, holidays) or unforeseen events (weather, carrier disruptions) may cause delays—we will notify you of significant issues.

4. Shipping Costs

Costs are calculated at checkout based on order weight, destination, and shipping method. We offer these savings:Free Standard Shipping: Eligible for U.S. orders with a subtotal of $75+ (before taxes, excluding discounts)—automatically applied at checkout.Flat-Rate Standard Shipping: $5.99 for orders under $75.Expedited/Overnight Costs: Dynamic pricing (typically $12.99–$19.99) based on destination and weight.

5. Order Tracking

Once shipped, ashipping confirmation email(with a unique tracking number and carrier link) will be sent to your registered email. Use this link to monitor status (in transit, out for delivery, delivered).If no tracking email arrives within 3 business days, check your spam folder first, then contact support with your order number.Tracking updates may take 24–48 hours to appear in the carrier’s system.

6. Address Accuracy

You are responsible for providing acomplete, accurate shipping address(including apartment numbers, suite codes, and zip codes) at checkout. We are not liable for:Delays/non-delivery due to incomplete/incorrect addresses.Packages returned as “undeliverable” (e.g., missing apartment number).If a package is returned to us, we will notify you via email. You may request reshipment (additional shipping fees apply) or a refund (minus original shipping costs) within 7 days. Unclaimed orders after 7 days will be refunded (minus shipping).

7. Missing or Damaged

PackagesMissing Packages: If tracking shows “Delivered” but you haven’t received your order:Check with household members, neighbors, or building management (carriers may leave packages with doormen or secure drop-offs).Contact the carrier directly using your tracking number (we can provide contact details upon request).If the carrier confirms loss, contact support within 5 business days—we will arrange a replacement or full refund (subject to carrier approval).Damaged Packages: If items arrive damaged (torn packaging, flawed apparel):Take photos of the damaged item(s) and shipping box (including the label).Email the photos to support within 48 hours of delivery, along with your order number and damage description.We will review your claim and arrange a free replacement or full refund (no return shipping required).