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Privacy Policy

1. Information We Collect

We collect information about you to provide and improve our Services, process orders, and communicate with you. The information we collect falls into two categories: Personal Information (data that identifies you) and Non-Personal Information (data that does not identify you).

1.1 Personal Information

We may collect Personal Information directly from you when you interact with the Services, such as:

  • Contact Information: Full name, email address, phone number, shipping address, and billing address.
  • Payment Information: Credit/debit card details, PayPal account information, or other payment method details (note: we do not store full payment card information—this is securely processed by our third-party payment providers, such as Shopify Payments or PayPal).
  • Account Information: If you create an account on our Site, we collect your username, password (hashed for security), and order history.
  • Communication Data: Information from emails, chat messages, or support requests you send to us (e.g., questions about orders, returns, or product inquiries).
  • Marketing Preferences: Whether you opt in to receive promotional emails, newsletters, or updates about our products.

1.2 Non-Personal Information

We may collect Non-Personal Information automatically when you use the Services, which cannot be used to identify you individually:

  • Technical Data: IP address, browser type (e.g., Chrome, Safari), operating system, device type (e.g., smartphone, laptop), and details about how you use the Site (e.g., pages visited, time spent on pages, links clicked).
  • Usage Data: Information about your browsing behavior, such as product searches, items added to your cart, and purchase history (aggregated and anonymized).
  • Cookies and Tracking Technologies: We use cookies, web beacons, and similar tools to collect Non-Personal Information (see Section 4 for details on cookies).

1.3 Information from Third Parties

We may receive information about you from trusted third parties, such as:

  • Payment Processors: Shopify Payments, PayPal, or other providers, who share transaction details (e.g., order amount, payment confirmation) to process your purchases.
  • Shipping Carriers: USPS, UPS, or FedEx, who provide delivery status updates (e.g., tracking numbers, delivery confirmations).
  • Social Media Platforms: If you interact with our brand on social media (e.g., Instagram, Facebook), we may receive publicly available information (e.g., your username, comments) in accordance with the platform’s privacy policies.

2. How We Use Your Information

We use your information only for legitimate business purposes, as outlined below:Process and Fulfill Orders: To verify your identity, process payments, prepare and ship your orders, and send order confirmations/tracking updates.Provide Customer Support: To respond to your inquiries, resolve issues (e.g., returns, damaged items), and improve our support services.Create and Manage Accounts: If you register an account, we use your information to maintain your account, track order history, and personalize your shopping experience.Send Marketing Communications: With your consent, we may send promotional emails (e.g., new product launches, sales, discounts) or newsletters. You can opt out of these communications at any time (see Section 7).Improve Our Services: To analyze user behavior, identify trends, and enhance the Site’s functionality, product offerings, and user experience (e.g., optimizing page layout, adding popular product categories).Comply with Legal Obligations: To meet legal requirements, such as tax reporting, fraud prevention, or responding to lawful requests from government authorities.Protect Our Business and Users: To detect and prevent fraud, unauthorized access, or other illegal activities (e.g., verifying payment information to reduce chargebacks).

3. How We Disclose

Your InformationWe do not sell, rent, or trade your Personal Information to third parties for marketing purposes. We may disclose your information only in the following circumstances:Third-Party Service Providers: We share information with trusted providers who help us operate the Services, such as:Payment processors (e.g., Shopify Payments, PayPal) to process transactions.Shipping carriers (e.g., USPS, UPS) to deliver orders.Email service providers (e.g., Klaviyo, Mailchimp) to send order updates and marketing communications.Analytics tools (e.g., Google Analytics) to analyze Site usage (see Section 4).These providers are contractually obligated to protect your information and use it only to perform the services we request.Legal Requirements: We may disclose your information if required by law (e.g., subpoenas, court orders) or to comply with government regulations. We may also disclose information to protect our rights, property, or safety, or the rights, property, or safety of our users or others.Business Transfers: If we undergo a merger, acquisition, or sale of all or part of our assets, your information may be transferred to the new owner as part of the business transaction. We will notify you via email or a prominent notice on the Site before your information is transferred.With Your Consent: We may disclose your information to third parties if you explicitly consent to the disclosure (e.g., sharing your order details with a gift recipient).

4. Cookies and Tracking

TechnologiesWe use cookies (small text files stored on your device) and similar tracking technologies (e.g., web beacons, pixel tags) to enhance your experience on the Site. Cookies help us:Remember your login details (if you create an account).Save items in your cart between sessions.Personalize content and recommendations (e.g., showing products you viewed).Analyze Site traffic and usage patterns (via tools like Google Analytics).

Types of Cookies We Use:

  • Necessary Cookies: Essential for the Site to function (e.g., enabling checkout, remembering cart items). These cannot be disabled.
  • Functional Cookies: Improve your experience (e.g., remembering your shipping address for future orders).
  • Analytical Cookies: Track how you use the Site to help us improve performance (e.g., which pages are most visited).
  • Marketing Cookies: Used to deliver targeted ads or promotional content (e.g., showing ads for our products on other websites).

Managing Cookies:

You can control cookies through your browser settings. Most browsers allow you to block, delete, or disable cookies, but note that disabling necessary cookies may prevent the Site from working properly (e.g., you may not be able to complete a purchase). For instructions on managing cookies, visit your browser’s help center (e.g., Chrome, Safari, Firefox).

5. How We Protect

Your InformationWe implement reasonable technical, administrative, and physical security measures to protect your Personal Information from unauthorized access, use, or disclosure. These measures include:Encryption: Using Secure Sockets Layer (SSL) technology to encrypt data transmitted between your device and our Site (look for the “https://” and padlock icon in your browser).Secure Storage: Storing Personal Information on secure servers with restricted access (e.g., password-protected databases, firewalls).Limited Access: Only authorized employees (e.g., customer support, order processing) have access to your information, and they are required to keep it confidential.Regular Audits: Conducting periodic reviews of our security practices to identify and address potential vulnerabilities.While we take steps to protect your information, no security system is 100% secure. We cannot guarantee absolute protection against unauthorized access, but we will promptly notify you and relevant authorities if a data breach occurs that may affect your information (as required by law).

6. Your Rights

Regarding Your InformationUnder applicable privacy laws (e.g., the California Consumer Privacy Act, CCPA), you may have the following rights regarding your Personal Information:Access: Request a copy of the Personal Information we hold about you.Correction: Ask to update or correct inaccurate or incomplete information.Deletion: Request that we delete your Personal Information (subject to legal obligations, such as retaining records for tax purposes).Opt-Out: Opt out of marketing communications or the sale of your information (we do not sell your information, but you can opt out of marketing as outlined in Section 7).Data Portability: Request that we transfer your Personal Information to another service provider (in a structured, machine-readable format).To exercise these rights, please contact our privacy team at [privacy@factory-code.com] with your full name, email address, and a description of your request. We will respond to your request within 30 days (or as required by law) and may ask for additional information to verify your identity.

7. Opting Out of Marketing Communications

If you no longer wish to receive promotional emails (e.g., sales, new product updates), you can opt out by:Clicking the “Unsubscribe” link at the bottom of any marketing email we send.Emailing our support team at [support@factory-code.com] with the subject line “Unsubscribe from Marketing.”Opting out will not affect order-related communications (e.g., order confirmations, shipping updates), which are necessary to fulfill your purchases.

8. Children’s Privacy

Our Services are not intended for children under the age of 13. We do not knowingly collect Personal Information from children under 13. If we learn that we have collected information from a child under 13, we will promptly delete it. If you believe a child under 13 has provided us with information, please contact us at [privacy@factory-code.com].

9. Links to Third-Party

WebsitesThe Site may contain links to third-party websites (e.g., social media platforms, partner brands). This Privacy Policy does not apply to these third-party sites. We are not responsible for the privacy practices or content of these sites, and we encourage you to review their privacy policies before providing any information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technology. When we make changes, we will revise the “Last Updated” date at the top of this page and post the new policy on the Site. We may also notify you via email (if you have provided your email address) or a prominent notice on the Site.We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of the Services after the updated policy takes effect constitutes your acceptance of the changes.