Free Return Shipping: Eligible for U.S. orders if the return is due to our error (e.g., wrong item shipped, defective product). We will provide a pre-paid label.Customer-Funded Returns: For returns due to personal preference (e.g., wrong size chosen, changed mind), a $5.99 return shipping fee will be deducted from your refund. This fee covers the cost of the pre-paid label.

To start a return, follow these steps:Submit a Return Request: Email our support team at [support@factory-code.com] with:Your order numberName of the item(s) to returnReason for return (e.g., “wrong size,” “changed mind”)Request type (refund, exchange, or store credit)Receive Return Authorization: We will review your request within 24 business hours and send a Return Authorization (RA) Number and pre-paid return shipping label (for U.S. orders only) via email.Prepare Your Package: Pack the item(s) securely in the original packaging (or a similar protective box). Write your RA Number on the outside of the package (this ensures we process your return quickly).Ship the Return: Drop off the package at the designated carrier location (per the return label). Keep the return tracking number for your records.

ProcessingRefunds: Once we receive and inspect your returned item(s) (typically 2–3 business days after delivery to our warehouse), we will process your refund. Refunds are issued to the original payment method (e.g., credit card, PayPal) and take 3–5 business days to appear in your account (timing depends on your bank’s processing speed).Exchanges: If you request an exchange (e.g., size swap), we will ship the new item once we verify the returned item meets eligibility criteria. Exchanges are free of additional shipping costs for U.S. orders. If the requested size/color is out of stock, we will notify you and offer a refund or store credit.Store Credit: If you choose store credit, it will be issued immediately after we inspect your return. Store credit never expires and can be used on any future purchase at [www.factory-code.com].

Defective Items: If you receive a defective item (e.g., faulty stitching, material flaws), contact support within 7 days of delivery. Provide photos of the defect and your order number—we will send a free replacement or issue a full refund (no return required).Incorrect Items: If we ship the wrong item (e.g., wrong size/color), we will cover all return shipping costs and send the correct item immediately upon receiving the incorrect one.